Tag: #retailproblems

Things Retail Workers Are Sick Of Hearing From Customers and News!

A story by jessicasamuels25 on .

Pretty office manager isolated on whiteDon’t ever say these things…
I’ve been working retail for way too long to the point where I hate it when a customer says these phrases. They aren’t funny anymore some of them, and I can’t laugh either at it. Don’t ever say these again, and I will tell you why.

Oh, it doesn’t scan so it must be free right? Ha…Ha…Ha…But not funny at all since I’ve heard it way too many times. It’s not funny anymore since it’s a lame joke. It costs something since nothing is free. And it’s even more annoying when they say back in my day they would give it to the person free. I don’t care what they did back in the day since it’s different now.

Oh, I just printed it today…Said when they give me a hundred dollar bill. Not funny when you have heard it so many times. I get it that is the only thing you have, but come on? Do you think you are funny when you say that? You aren’t, in fact, I want to hear something new. I even had a customer joke about printing a penny of all things….Come on…

Do you work here? I wear the vest, name badge, and uniform I do work there, and common sense will tell you I do especially since I’m behind a counter with the keys. I also get annoyed when I’m putting up items, and I’m asked if I work in this department…I do since I have the keys…Come on…Same goes if I’m stocking stuff in the area. 

Do you have this item in the back? No, we don’t especially if the spot is empty and there is no shelf tag. We don’t keep anything in the back except full items…Stop asking that since we don’t keep the good stuff there.

You had this a few years ago at a different store…Then we don’t have it since products change every year. Different stores carry different products. Duh. Not every store is the same. I’ve had a customer think I wasn’t telling the truth because I told her we don’t carry it at this store. We don’t the product was at another store. Then a customer asked if we had a product in stock. We don’t then they ask me when I’ll get it in, and guess what I don’t know since they never tell us when things come in. The lady asked if I worked there long. I do the product she was looking for was at another store in another state. Of course, we don’t have it…

I saw you have it online…And it’s different in store. In store and online are different and carry different products. Shoving your phone in my face won’t make me want to help you find it either. Just because we have it online does not mean we have it in store. Don’t blame me for it either…I don’t have any control of it…

Can I get a discount? No, since you are not entitled to anything. I hate it when customers ask me this. Hell, one guy asked for a discount just for checking out at my register. You are not entitled to a discount just because you ask for it. What makes you so special? I’m sorry to say this but you aren’t better than everyone else. Yes, you spend money, but it doesn’t mean you are entitled to a discount.

You look like you are doing nothing, and need something to do…We are always doing something such as cleaning up after you. One time an employee said it while I was taping up stuff and repeated it twice like I was doing nothing and that I can size her finger. I mean come on no need to be rude about it. 

They did it for me at the other store…then go there especially if you want to be rude about it.

I think you get the point. I can go on and on about this, but retail workers are people too. I get asked the stupidest questions, and I hate it when people act like they can ask something like these questions and think they can get away with it. Just don’t say these ever since retail workers have heard it all, and it gets old…

In other news Tales from Behind the Counter is now an audiobook! Here is the link and especially pick it up if you loved this blog post!  http://amzn.to/2D7XjrC

And The Killer Contract Agency now has a new cover, and I spent 4 hours reformatting it. So when I get the full finished cover I will be republishing it again!

Hey retail workers what are you sick of hearing from customers?

Until next time,

Wolfdreamer25

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Twitter and Retail Fun!

A story by jessicasamuels25 on .

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I love using Twitter at this point, and I have fun after work tweeting the hilarious parts of working retail. It’s one of those subjects I love to hate since it’s something a ton of people relate to. I have been tweeting the funny parts of my job, and as a bonus here is some of the tweets and stories of the past few days.

Tweets:
Is this all you have? Is there more somewhere else? No, that’s all we have, and no we don’t have any in the non existent back…
I didn’t know what to expect when I started working retail, but I’m glad I did since it showed me a side that I’ve never seen before.
#DearCustomer your order comes in when we call you if you did not get a call then it hasn’t come in. #retailproblems
Sir, we did not call you yesterday at all, and it’s still in the lab. #retailproblems

Just put away the keys. Can I C this chain? But I told me you were just looking. #retailproblems
Two people till one my kind of day. #retailproblems….
I was sent on the register twice b/c not enough cashiers at the front. #retailproblems…
Sir, I tried to get help for you b/c yes I didn’t know b/c I don’t work in the area. #retailproblems
C: Gee, you look bored.M: No sir, I’m writing down everything you say and do cause I’m an author. #retailproblems
C: Do you have any rings? Me: No, but we have earrings. C: Well I don’t wear earrings b/c of this reason. Okay, Idc…#retailprobz
Yes, we have the item posted in the ad today and we carry all items in said AD… #retailproblems
Yes, I’m going to smile, but don’t think I’m not thinking of ways to tell you off without losing my job. #retailproblems
Everything is my fault just b/c I work there…#retailproblems
Thanks for yelling at me over something that I can’t control for a department I don’t work @#retailproblems
Sir, can you get to the point so I can transfer you…#retailproblems
Sir, I know what you are talking about we don’t carry it and I was trying 2 help you. #retailproblems
#DearCustomer if you are nice to me I’m more likely to go out of my way for you then if you are rude to me.
Yes, since I work for the company I know everything about all the areas in the store. #retailproblems
Yes, this is all we have no we don’t have it in the back. #retailproblems
No you can’t pay on a layaway from a different store. Go 2 the 1 you put it at. #retailproblems

Twitter is a platform that allows you to use 140 characters, so some words are shortened to allow for more room. I used the hashtags #retailproblems to reach a wider audience for my tweets. A lot of people use it to talk about retail problems and stuff only people who work retail understand and I also use the hashtag #DearCustomer when I want to tell them advice, or talk about what they are doing is wrong. It’s a fun little community, and it allowed me to talk to people and follow others with a like mind. Some of the users I love to follow are: @SWilliamBrown33,@ObservingRetail,@The_Retail_Rant, and @cashier_pain. I follow them because they regularly talk about what a pain it can be to work retail at time, and the things customers do to piss people off. I’m also going to create my own book about the stuff I have experienced while working it so far.
Here is a few stories from the past few days:

It’s been 1-9 both days so seven hour shifts which I don’t mind. I love shorter ones since it means I’m less likely to wish people dead. Saturday was fun. Had a customer tell her daughter to grab me since I’m too fast for her. Apparently, she can’t keep up with me. Good, cause I might have told her that if you grabbed me then I would have to hit you. Then another lady bitching, “I’m so sick of this.” When I was polite in saying excuse me when I took an L cart to the back. I should have hit her with it…No zone on the weekends which is a good thing. I hate it. Some idiot asked over the phone if we had gluten free yogurt then hung up on me before I could give him an answer. The registers blew up just as I got on lunch.

A guy comes in saying he got a call about his order. I don’t remember it so I check the safe and box. It’s not there, and I check the book to see if it’s ready. Still at the lab…No, it’s not there. No, I’m not the one who called it in jackass. Stop being an impatient, lying dick and wait for it to come in. One was a week late because of us having no one. Then idiots wanted me to put in a watch battery, and they ended up saying shit like this person had trouble so the person replaced it. I could not get it on, and it made me glad since she should have shut up to let me do my job. They also had the nerve to ask if there was anyone else that knew how to do it. No, it’s only me so shut up already. Then at the last minute I put the keys away after I asked the guy if he needed help. No, just looking. I put the keys away. Oh, can I see the chain? You asked if I did. I told him I already put the keys away. Oh, never mind then. You should have told me that before…Fuck you dick.

Sunday more people then we did the day before. Spent the first hour on the computer. After that some idiot put an item on the counter, and the bitch on the mobile yelled at me that the person will be back later. Okay, but you didn’t have to be a cunt about it. Then she proceeded to mumble stuff about me as she was in line. The person tossed it on the counter like an asshole what did you expect? The registers were hell, but I was kept off it. Lady on the phone was giving me an attitude on the phone while I was looking up a number. Well, I was making sure you didn’t hang up or get disconnected. That happened the day before actually, a lady said to not hang up on her when she hung up on me first…A lady was a bitch as she asked for a room, and oh so nicely said, “I realize I’m over the limit.” She said with a handful of clothes. I directed her to a room not even wanting to put up a fight. I was done. It was slow after some time, and Wednesday I got yelled at because the guy was having issues transferring money from Western Union, and no one would help him. I told him I would get him a manager so he can be rude to someone else. Those were my days….

If you want to keep up with my Twitter adventures then my username is @jdsamuels25. I hope you enjoyed this little Twitter post.

Until next time,

Wolfdreamer25

Be Nice To Retail Workers This Holiday Season!

A story by jessicasamuels25 on .

I work retail and now that the holidays are upon us the people are actually starting to get nastier. I get it you are trying to find the perfect item and we have ran out of stock therefore ruining your Holidays, and it’s all out fault for running out. Then again you could have shopped earlier instead of waiting till the last minute, or called the store before wasting your gas to drive all the way to the store to find out that we are out of it. I also get the fact that you are in a hurry, and have to be somewhere so why are you waiting in a long line when you have places to be. Shop earlier when you are not in a hurry. And stop saying that it’s free every time it does not scan. It’s an old joke and it makes you sound like an asshole. I’ve heard it so many times I hate hearing it.
If we have a small selection then I hear is this all you have? Yes, it is and no we don’t carry it anywhere else in the store. No, we don’t have it in the back at all unless we are over stocked. No, you don’t get a discount especially when you are rude. Not all of us are going to smile all the time. Why? I try to smile at every customer and then I get ignored or given dirty looks like they think they are beneath me because I work there. I even said excuse me the other day and the lady glares at me like I was in her way. Whatever. I also get mad when people give me an attitude because of the fact that I don’t know where everything in the store is especially when I don’t work in that area.
I’ve had a lady the other day look at me like an idiot because I told her the books are in electronics and she made the gesture of opening a book to explain to me you know books? She said like I didn’t read or know what one was. I’m an author I read books and I write books. That’s another thing I’m sick of since not all people who work retail are stupid, high school drop outs like some of the people who don’t work retail think they are. We are humans we have feelings. We don’t control all aspects of the register. If your card gets declined it’s not our fault it can be the banks, but don’t blame us for it when we just scan items and bag it. We don’t control the prices either and we don’t know the prices of every item in stock either. A lady actually accused me of changing the price of the printer ink when I don’t work there, and then had the audacity to say I’m dishonest. Giving me a lecture when I didn’t do shit. No, I don’t know when we will get more of an item in unless I have a barcode to look it up, and even then I don’t know when it will come in since I don’t have control of it. The company send stuff and we put it up. That is it, and I’m sick of the customers getting mad if we don’t have an item that another store carries since different stores carry different products. Well, you had this item a few years ago…We don’t have it now because items changes and some items are discontinued and again something we don’t control the companies do. Well, the other store did this…then go to the other store and let them do it. Also waiting in line for a few minutes is not going to kill you, and stop getting mad when you have to wait for assistance since a lot of workers are cross trained in multiple departments which means we are assisting customers in that area. And stop interrupting other customers if you see us helping another customer it’s rude. And for the love of god don’t be on your phone while we are helping you it’s rude, and you are acting like we are not worth your time. Plus, if you talk on the phone while we are assisting you then you might miss out on something we asked you. Then you get mad about it since you were yapping on your phone instead of paying attention. Also, if the computer makes a mistake then tell us nicely, and we will correct it but don’t be rude about it.
These are just somethings I thought about. Please try to be nice and have patience. It’s busy for all of us, and we are running ragged trying to help everyone. Every person is fighting something you know nothing about. They really don’t need to be treated like dirt so you can get your way. Try to at least act like a decent human being toward the person behind the counter, and prove to them that not all customers are mean and rude.
These are just some of the things I have personally dealt with, and all opinions are my own. I might have more posts on this subject and I hope you enjoyed a look into the life of a retail worker.

Until Next Time,
Wolfdreamer25