Situations Retail Workers Have No Control Over!

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Pretty office manager isolated on white

Pretty office manager isolated on white

Retail Workers can’t control inventory, and they are only human after all….
Retail customers think workers have power over every aspect of the company, and the truth is they don’t have control over certain things at all. They don’t control the prices of an item, since it’s up to the company. If something rings up a different price then the one on the shelf, a customer might have moved the item to the wrong place. Or maybe an associate was setting something up and they forgot to change it.
Either way I’m sick and tired of customers saying I changed the price when all I did was ring up their item. I did not change it at all, and it’s up to the company, not the associates and if it’s an issue with the system, then that is different. If an item rings up higher than the clearance tag, then that isn’t an issue. And the prices vary per store because of inventory. One store can put an item on clearance, and the other store is full price because store wants the stuff to sell to make room for more stuff. It’s not hard to get that different stores carry different products. That is why we won’t carry the thing you are looking for that you found a few years ago. We don’t carry certain products that other stores do. I’m sick and tired of people saying that we got rid of something when it’s not my fault.
Retail workers don’t have control over policies either, and it gets annoying when people think we can break it just for them. It’s horrible for retail workers to be treated like dirt over policies their company has, and guess what? People try to get others to break it all the time. I can’t touch the products of another store if my store doesn’t carry it physically. I have had people bring in watches that my store doesn’t carry, and I can’t touch it at all. I’m not allowed too due to liability issues since if I break it the company has to pay for it. I’ve seen it happen all the time, and it’s company policy which is something I have no control over. Time and again people try to get me to work on it when we don’t carry it, and they use the excuse you did it last time. Or, they say they got it at the company when I know for a fact we don’t carry it. I’ve been working retail for 5 years, and I’ve seen it all.
Also when the register messes up the cashier or sales associate has to fix it, and the customers think we have control over it. They don’t. I can’t help it if the registers act up since it’s a machine, and not even my fault. Customers think it’s something I did, and they even try to help me with it like they know my job better than I do. Nope. I don’t want your help fixing the machine.
Cashiers/Sales Associates don’t have any control if your card gets declined, and it’s not our job to keep track of your money. I don’t care if you have enough money since it’s not my fault you didn’t check to see if you had enough for it to go through. Not my fault. Stop looking at me for every little thing with the register since I don’t know everything. Also if you think I know everything then stop treating me like I’m stupid.
Retail workers and sales associates have no control over merchandise. No, I don’t have the power to order items for you out of the cases unless they are personal orders. I won’t know what items come in till they come in. I don’t control how many products we receive either. If you want to get an item not in store then check online. The sales associate can only order special items not regular store inventory. We also can’t look up to see if another store has it.
Retail workers don’t control the weather so stop complaining about things being wet if it’s raining. We can’t give directions from our store to where you are at since it’s called google. We are not going to know what is around everywhere either. We don’t control your coupons being expired so don’t take it out on us since it’s not our fault you didn’t pay attention to the date. We can’t control your mood, and don’t take it out on us.
Store inventory is different for in store and online that it can take twenty-four hours for it to register. Again if it’s different for in store and online then it’s not our fault someone bought it, or put it on a random spot. Someone can actually have it in their baskets too. We don’t control items being out of stock either, and we know it’s popular but people buy stuff again not our control. We can’t help that someone bought your size since people buy stuff….
Some of these things are definitely out of a sales associates and cashiers control, and don’t take it out on them for it. It’s not their fault. They are only human after all, and yelling at them for things they can’t control is pointless since they can’t help it.

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How Not To Treat A Fitting Room Person

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front final

Don’t do these things at the fitting room…

 

One of the areas I work in from time to time is the fitting room, and here are some of the thing you should not do at them:

  • Don’t yell at the phone operator if another person in the department we transfer you to doesn’t pick up. We don’t control them not picking up. We don’t have any control over the schedule. They are most likely in another department since managers run then around like crazy.
  • Don’t give me flack over the item limit. I don’t make the rules, and we have to enforce it for security reasons.
  • We don’t have a directory of every item our store carries, and since we are the fitting room we don’t know what every department carries. Let us transfer you.
  • Don’t ask for directions to our store since it’s called google, and the internet is your best friend.
  • Wait patiently for a manager since they are busy running other departments. They will get to you just not right away.
  • If they don’t pick up right away hanging up then calling back isn’t going to help at all. Neither is being rude and accusing us of hanging up on you. We need to put you on hold. Don’t lie and say you got disconnected either since we know the truth. You got impatient and hung up.
  • Don’t leave your clothes crumpled in the dressing room. Place it in the cart instead because it’s nice to do for the person after you, and I hate cleaning up after adults…
  • Clean up after yourself. Never use the fitting room as a bathroom, and please don’t think it’s a good place to have sex in…
  • Don’t leave bras on the floor, and put them on their pegs instead of leaving them for people to step on.
  • Don’t be rude to the operator period since they are humans who need a job. Nothing wrong with that since people need to make money.
  • Don’t ask me what I think of your outfit since I really don’t care.
  • If we are helping you locate an item, be patient, and don’t hang up because when we are shorthanded we have to walk to the area which takes time. Don’t accuse us of hanging up since we aren’t near the phone.
  • Okay, you don’t want an item leave it in the basket or on the place they have for it.
  • Don’t get mad at us because you want to check out at the fitting room when it doesn’t have a register.
  • Don’t get mad at us when the item you are price checking is different then you saw it on the shelf. We don’t control the prices…
  • Never try on undies especially the ones in the plastic packages.
  • Never try on bathing suits without undies.
  • No, I’m not checking your underwear so you can see the size. You put it on this morning you should know…
  • If you leave clothes and plan to buy them tell us, and don’t get mad if we take them and you didn’t tell us you plan on buying them.
  • Please, don’t count out items to me like you think I’m stupid. I’m not a child despite looking like one.
  • Don’t be rude to me like that.
  • Never ball up clothes and leave them on the seat either. Or on one of the pegs inside out. For the love of god clean up after yourself. And if there is no fitting room person no need to tell a retail person just go in your not 12.

These are just some of the things I have issues with while working there, and don’t do them at the fitting room. he fitting room also answers the phone too so just remember everyone is human. Also getting an attitude doesn’t help since people do that daily to people behind the counter. Just be nice and clean up after yourself.

If you loved this post then buy my novel “Tales From Behind the Counter” for more awesome stories and pet peeves! There is more where that came from!

Tales From Behind the Counter!